Eligibility, evidence and approved solutions
Returns & Refunds
Contact KKSET before returning any item. The available solution depends on the request date, product condition, customization and whether the correct product was supplied.
Eligibility overview
How Different Requests Are Reviewed
Return window
Eligible non-customized products can be requested for return within 30 days after confirmed delivery. The item must remain unworn, unwashed, free from stains or odors and suitable for resale.
Return approval
Contact Customer Service with the order number, product and reason before mailing anything. Unapproved packages or parcels sent to a logistics address can be delayed or rejected.
Customized products
A product with a requested name, number, patch, badge or other personalization is normally final sale for preference or size reasons. It remains eligible for review when the customization is incorrect or the product is defective.
Incorrect, damaged or defective products
Report the problem promptly and provide photographs of the full item, close-up issue, size label, shipping label and packaging. Do not wash, wear or alter the product before review.
Customer-selected size or preference
When KKSET supplied the ordered product and size, the customer normally pays approved return shipping. Original shipping or customization costs may not be refundable.
Inspection and refund
Approved returns are inspected after receipt. An eligible refund is then processed through the available original payment route. Banks and payment providers can require additional posting time.
Cancellation
Contact support immediately. Standard orders can be cancellable before preparation, while personalized orders normally cannot be cancelled after printing or other custom work begins.
Questions and answers
Frequently Asked Questions
Use Customer Service when the answer depends on a specific product, destination or existing order.
How do I start a return?
Can I return a jersey because I selected the wrong size?
Can I return a customized item?
When is the refund issued?
Still need help?
Send the product link or order number so KKSET can review the exact request.