WhatsApp, email and order support
Customer Service
Choose the correct support route and send the information needed to solve the question accurately. Never send passwords, complete card details or one-time security codes through chat or email.
Fast product and order help
Send the product link or order number and a concise description.
Start WhatsApp chat →Written support record
Use email for order changes, evidence, return requests and wholesale lists.
support@kkset1.com →Support availability
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time
Reply times can vary during launches, holidays and high-volume periods.
Product and sizing questions
Send the product link or screenshot, team, season, version, intended size, destination country and any customization request. Height, weight and usual fit preference can help with general advice, but the product-specific measurements remain the final reference.
Existing order questions
Include the order number, checkout email and a concise description of the request. For tracking questions, include the tracking number and the last visible carrier update.
Incorrect, damaged or defective items
Before washing or wearing the product, photograph the full item, close-up issue, size label, package label and outer packaging. Wait for written instructions before returning anything.
Wholesale, dropshipping and affiliate enquiries
State the program, expected quantity or traffic source, destination markets, required products and preferred contact method. Applications and commercial terms are reviewed individually.
Questions and answers
Frequently Asked Questions
Use Customer Service when the answer depends on a specific product, destination or existing order.
What should I include in a product question?
How should I ask about an existing order?
Can support change an order after checkout?
Should I send payment details through WhatsApp?
Still need help?
Send the product link or order number so KKSET can review the exact request.