Size, product and defect exchanges
Exchange Policy
An exchange must be approved before the product is sent. Eligibility depends on the reason, item condition, customization and whether KKSET supplied the correct product.
Eligibility overview
How Different Requests Are Reviewed
Customer-selected size exchange
An unused, unwashed and non-customized product can be reviewed for a different available size within the 30-day return period. The customer normally pays approved return and replacement shipping when the ordered size was supplied correctly.
Wrong item or size supplied
Provide the order number plus photos of the product, size label, package label and full item. KKSET will review the appropriate replacement or refund route.
Defective or damaged product
Photograph the issue before washing or wearing the item. Minor loose threads that can be safely trimmed can differ from a structural defect; clear images are required for review.
Customized products
Personalized items normally cannot be exchanged for preference or customer-selected size. They remain eligible when defective, incorrect or inconsistent with the confirmed name, number or patch.
Return address
Do not return a product to the sender address printed on the parcel. It can be a carrier or logistics location. Use only the address supplied by Customer Service.
Replacement timing
The replacement is prepared after the approved evidence or returned item has been reviewed. Availability, customization and shipping create a new preparation and transit period.
Questions and answers
Frequently Asked Questions
Use Customer Service when the answer depends on a specific product, destination or existing order.
Can I exchange a jersey for another size?
Can I exchange a customized jersey?
Who pays the exchange shipping?
Can I send the item to the address on the parcel?
Still need help?
Send the product link or order number so KKSET can review the exact request.